• Build Quality consciousness at all stages amongst all our Employee associates.
• Seek continuous improvement of the processes used in the organization with the intent of improving product & service quality and the cycle time for the product availability so as to ensure customer delight.
• Delight the customer not only by meeting their stated needs but also their implied needs.
• Demonstrate commitment to Quality first time, on time and every time in line with our policy of consistency in providing customer satisfaction.
• Give the highest priority for resolution of customer complaints. Cycle time for providing root-cause analysis and initiating corrective measures less than 24 hours.
• Have our employee associates allocate nearly 2% time for training/updating of their skills.
• Encourage development and empowerment of our Employee-Associates.
• Individual departments within the company identify their objective based on above objectives. The objectives are evaluated and improved upon to achieve continuous improvement.

It is the responsibility of the management to ensure that all the staff members in the marketing, project engineering & customer support departments understands the Quality policy and the Quality objectives; and the quality systems & processes are implemented, constantly reviewed and improved upon.